Council Member Halloran’s Office Reaches Milestone in Constituent Services

by Kevin Ryan on January 4, 2013

in LATEST UPDATES, NEWSFLASHES, Re-elect Dan Halloran

[pullquote]“Without our excellent staff, this would not be possible. … Our #1 ranking & this new milestone of 8,000 closed cases in less than 3 years is a testament to the dedication of both Council Member Halloran & his staff.” ~Chrissy Voskerichian, Chief of Staff at City Council Office/Dan Halloran[/pullquote]The District Office of New York City Council Member Dan Halloran (R-Whitestone) entered its 8,000th Constituent Services case last week, marking a milestone in the Whitestone office’s service to local residents.

Even before beginning constituent case #8,000, Halloran’s office has been consistently ranked #1 citywide in Constituent Services from the time Halloran took office in January 2010. Constituent issues are tracked by a database initiative called CouncilStat, which documents and tracks specific constituent inquiries in the Council.

CouncilStat tracks the inquiries that are made to the office, whether it be by email, phone, or in person.  The inquiries are then entered into the system and staff members can track and follow-up on cases.

The 8,000 cases include individual inquiries, funding requests, and petitions against the closure of fire houses and the elimination of other important City services.  The system tracks most, but not all, phone calls and walk-ins handled by office staff meaning that the actual number is over 8000. Even so, the documented CSTAT cases average about 2,666 cases per year, or roughly 222 cases per month

Halloran commented, “I’m very proud of our ranking and record, which shows our commitment to our constituents. My staff and I take our service to this District very seriously and always do our best to obtain the best information and the most complete response to any question or concern raised by a constituent. I thank my staff, especially because I know our commitment will remain strong in the New Year.”

Halloran’s Chief of Staff Chrissy Voskerichian said, “Without our excellent staff, this would not be possible. Some cases are easy and get resolved quickly, while others take some time. But everyone puts in a lot of time, effort and care. Our #1 ranking and this new milestone of 8,000 closed cases in less than three years is a testament to the dedication of both Council Member Halloran and his staff. They work tirelessly and patiently to help each and every constituent who contacts our office. We are merely doing what we should.”

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